Bridging the Gap in Comunicación
All content appearing on this Web site is the property of Pronto Spanish. Copyright © 2015 Pronto Spanish. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2015 Pronto Spanish. All rights reserved.
Orders can be placed by phone (800-483-6860) or by fax (800-483-4909). If you are a Reseller, such as a Bookstore, call 800-483-6860 for Reseller discounts. (Order must be faxed on official Institutional Letterhead or Purchase Order form to receive the discount.)
All invoices are Net 30 days from the date of invoice. Payments received beyond 40 days are subject to a 2% or $25 late payment charge.
Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Pronto Spanish and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Pronto Spanish believes that customer conduct violates applicable law or is harmful to the interests of Pronto Spanish and its subsidiaries.
Shipping & Delivery
Pronto Spanish utilizes the Lulu, print-on-demand service, to print books when ordered and ship to customers. Printing books may take 3-5 days followed by shipping times of additional 3-5 days. More details on Lulu site.
For orders placed before May 1st, 2014, returns are accepted of any product that is in resalable condition within 6 months from the Invoice date. A 10% restocking fee will be applied. In order to qualify for credit, please include a detailed packing slip with ISBN numbers, authors, titles, invoice numbers, purchase price, and the reason for return. (We reserve the right to refuse shipment and/or charge an additional restocking fee if the product has been damaged during shipment.)
For orders placed on or after May 1st, 2014, returns are not accepted since we no longer stock books. See Lulu.com for print-on-demand services.
Equal Opportunity Policy
Policy: Pronto Spanish Services, LLC is an equal employment opportunity employer and is committed to providing a work environment that is free from unlawful discrimination and/or harassment and workplace violence. Pronto Spanish will not discriminate in employment (or the provision of service) on the basis of race, creed, color, national origin, age, sex, religion, socioeconomic status, marital status, sexual orientation, Vietnam-era or special disabled veteran status, or disability.
Purpose: Pronto Spanish is committed to providing a work environment of fairness, dignity, and respect for all employees.
Instructor Disclosure of Proprietary Interest Policy
Policy: Any speaker, instructor/faculty with a proprietary interest in any product, instrument, device, service, or material discussed during the experience, event, or program, or who has any source of third-party compensation related to the presentation must disclose this information in the form of a verbal announcement at the commencement of a Pronto Spanish training session.
Due to this policy, the lead instructor, Tara Bradley Williams, is the co-founder and instructional designer of the online courses for Pronto Spanish Services, LLC and therefore has a proprietary interest in the products and services offered on this website.
Purpose: Individuals who participate in continuing education experiences, events, or programs have the right to know of the commercial interests an instructor may have in a product or service mentioned.
This policy applies to employees of Pronto Spanish Services, LLC and to individuals under contract with Pronto Spanish for services in development, administration, instruction and delivery of Pronto Spanish training events.
Instructor Feedback Policy
Policy: Pronto Spanish Services, LLC expects the following from their online instructors:
Purpose: The specific expectations establish guidelines to ensure the learner has a reasonable opportunity for success in their online educational experience. These expectations assume the parameters of the “anytime and anywhere” context of the online environment.
Intellectual Property Rights Policy
Policy: Pronto Spanish shall retrain the ownership of intellectual property rights for the design and delivery of continuing education, including curriculum and online courses.
Purpose: To avoid disputes and protect the owners of intellectual property rights for the design and delivery of training. continuing education and
Privacy and Security of Student Records
Policy: It is the policy of the Pronto Spanish Services, LLC to ensure the privacy and information security of student's records are maintained by all staff charged with the role of input, maintenance, and release of records for students enrolled in the Pronto Spanish courses.
Purpose: Information security and privacy of personal information and learning accomplishments is a right of all learners. Pronto Spanish Services, LLC is committed to ensuring that student privacy is protected.
Process/Procedures: Pronto Spanish Service, LLC collects the following information from students at the time of registration:
No individual participant information and/or class results are made public without the consent of the student. The information is used for the following purposes:
The data collected may be transferred throughout the organization. Pronto Spanish Services will not sell individual information and will share it only with the reseller.
Student records are considered to be confidential and are open only to Pronto Spanish and reseller administrators. Students have the right to review upon request any records that pertain directly to them and may obtain a copy through a written request to Pronto Spanish. Through a written request, students also may request that their record be released to others, such as employers and associations.