Hilda is our amazing Customer Support specialist. She is our in-country team leader in Guatemala and is completely bilingual in Spanish and English. She will be able to help you with all of your customer service issues with scheduling and with the language coaches.


¡Bienvenido! Welcome!

¡Hola!  Soy Hilda. Vivo en San Antonio Aguas Calientes en Guatemala y trabajo con Pronto Spanish. Estoy para ayudarles si tienen algún problema para recibir su lección o alguna pregunta, pueden escribirme. Estoy para servirles.

Hello, I’m Hilda. I live in San Antonio Aguas Calientes in Guatemala and I work for Pronto Spanish. I’m here to help you if you have any issues to take your lesson or any questions, you can write to me. I’m here to help you.

Professional Credentials

education background

  • Certification in Teaching Spanish as a Second Language 
  • Bachelor’s Degree (Licenciatura) in Business Administration
  • Degree: Bilingual Secretary

Professional Experience

  • Team Lead/Customer Service Representative in Guatemala – Pronto Spanish (2022 – Present)
  • Customer Service Representative in Guatemala – Speak Shop (2007-2021)
  • Administrative Assistive – Proyecto Lingüístico Francisco Marroquín (1997 – 2002)
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